moicity Privacy Policy
moicity respects the privacy of every player. This policy clearly explains how we collect, store, use and protect your personal information when you use our platform.
moicity Data Protection Principles
We uphold responsible, transparent and secure data management practices for all moicity platform users.
Information Security
All player personal data is stored using SSL encryption and industry-standard security protocols. Your financial information is processed through fully protected channels.
Your Account Controls
Players have the right to access, update or request deletion of their personal information at any time. You hold full control over the data you provide to moicity.
No Data Sales
moicity has never sold, rented or disclosed player personal information to third parties for marketing purposes without first obtaining your consent.
Purpose-Limited Collection
We only collect information that is genuinely required for platform operations, identity verification, payment processing and compliance with international licensing laws.
Secure Storage
Our databases are protected by layered security systems. Access to user information is restricted to authorised staff and requires multi-level verification.
Communication Preferences
You can opt out of marketing communications at any time. This preference can be updated through your account settings or by contacting our support team.
Information We Collect
In operating the moicity platform, we collect your personal information through the account registration process, use of our services and interactions with our support team. All information collected is for legitimate and specific purposes.
Identity Information
During account registration, moicity collects the following information to meet identity verification and licensing compliance requirements:
- Full name as stated on your identity card (MyKad)
- Identity card or passport number
- Date of birth — to verify that you are 21 years of age or older
- Current residential address
- Active mobile phone number
- Valid email address
Financial Information
To process deposit and withdrawal transactions securely, we keep records related to your account's financial activity:
- E-wallet details (Touch 'n Go, ShopeePay)
- Bank account number for FPX transactions
- Crypto wallet address (USDT, BTC, ETH) where applicable
- Deposit and withdrawal history
- DuitNow transaction ID
Technical Data
The moicity platform automatically records technical data when you use our services. This includes:
- IP address and network location
- Device type and operating system
- Web browser type and version
- Login and logout session data
- Cookie information and website usage
Gaming Activity Data
Gaming activity records are required for fair play, dispute resolution and compliance with international licensing requirements:
- Betting and gaming history
- Win and loss records
- Bonus and promotion usage
- Gaming behaviour patterns
- Communication records with customer support
⚠️ Age Verification: moicity complies with the legal requirement that all players must be 21 years of age or older. Identity verification documents may be required during the KYC (Know Your Customer) process before withdrawals are processed.
How We Use Your Information
moicity uses collected information for limited, legitimate and transparent purposes. We do not use your data beyond the scope stated in this policy without notifying you first.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Player account management and verification | Identity, contact | Service contract |
| Processing deposits and withdrawals | Financial, identity | Service contract |
| Licensing compliance and anti-money laundering | Identity, financial, activity | Legal obligation |
| Fraud prevention and account security | Technical, activity | Legitimate interest |
| Customer support and complaint resolution | Identity, activity, communication | Service contract |
| Platform improvement and performance analysis | Technical, activity (anonymised) | Legitimate interest |
| Marketing communications (with consent) | Contact, preferences | Consent |
Sharing With Third Parties
moicity only shares your personal information in the following circumstances:
- Approved payment service providers — to process your financial transactions
- Regulatory authorities or law enforcement agencies — when legally required
- Platform technology providers — under strict confidentiality agreements
- Fraud prevention service providers
All third parties are subject to legally binding data protection agreements.
What We Will Not Do
To be clear, moicity is committed to never:
- Selling your personal information to any party
- Sharing your data with third-party advertisers without consent
- Using your data for purposes unrelated to moicity services
- Transferring your data to countries without equivalent data protection
- Retaining information longer than necessary
Your Rights as a User
As a registered moicity player, you have clear rights regarding your personal information. We respect these rights and provide straightforward mechanisms for you to exercise them.
1 Right of Access
You have the right to request a copy of all personal information we hold about you. This request will be processed within a reasonable timeframe.
2 Right to Rectification
If any of your personal information is inaccurate or out of date, you have the right to request a correction and we will update it promptly.
3 Right to Erasure
You may request the deletion of your account and personal data, subject to mandatory record-keeping requirements under licensing and financial laws.
4 Right to Restriction
You may request that we limit the processing of your data in certain situations, for example during a dispute investigation or a data accuracy review.
5 Right to Object
You have the right to object to the processing of your data for direct marketing purposes. An opt-out option is available in your account settings.
6 Right to Portability
You have the right to receive your personal data in a structured, machine-readable format, or to request a direct transfer to another suitable provider.
📋 To exercise any of the above rights, please contact the moicity support team via live chat or email at [email protected]. We will verify your identity before processing any data-related request.
Cookie Usage
moicity uses cookies and similar tracking technologies to improve the user experience and ensure the security of your login session. These cookies do not contain sensitive personal information.
Types of Cookies Used
- Essential Cookies — required for basic platform functions, session verification and login security
- Performance Cookies — collect anonymised data on how players use the platform for improvement purposes
- Preference Cookies — save your settings and preferences such as language and display options
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the moicity platform.
Data Retention Period
moicity retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy.
Retention Guidelines
- Active account data — retained for the duration of the active account period plus any mandatory retention period
- Financial transaction records — retained in accordance with international licensing and financial legal requirements
- Support communication logs — retained for a reasonable period for dispute resolution purposes
- Technical data and session logs — retained for a limited period relevant to security
After the defined retention period, your data will be permanently deleted or anonymised from our systems.
Data Security and Transfers
moicity continuously invests in security infrastructure to ensure player data is protected against unauthorised access, disclosure, alteration or destruction.
Technical Security Measures
moicity's systems are equipped with multiple layers of protection to safeguard data:
- TLS/SSL encryption for all data transmissions
- Continuous intrusion detection systems
- Two-factor authentication for access to sensitive accounts
- Regular security audits conducted by independent parties
- Encrypted data backups stored at separate locations
Cross-Border Data Transfers
In carrying out operations under international licensing, your data may be processed on servers located outside Malaysia. In such cases, moicity ensures:
- Data transfers are made only to jurisdictions with an equivalent level of protection
- Data transfer agreements that comply with international standards are in place
- Overseas service providers are subject to rigorous security assessments
Data Breaches
In the event of a data breach that may affect your personal information, moicity will:
- Notify the relevant regulatory authorities within the timeframe required by law
- Inform affected players promptly via email or platform notification
- Take immediate action to contain and investigate the incident
- Provide guidance on protective steps to affected players
Protection of Minors
The moicity platform is exclusively for individuals aged 21 and above. We take the protection of minors very seriously.
Strict Age Policy
moicity does not knowingly collect any personal information from individuals under the age of 21. If we find that an account has been opened by an individual who has not reached the required age, the account will be suspended and the related data will be deleted. Parents or guardians who have concerns about minors using this platform are advised to contact us directly.
Privacy Policy Updates
moicity reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, licensing requirements or applicable legislation.
Notification of Changes
Any material changes to this Privacy Policy will be communicated to you through:
- In-platform notifications upon login
- Email to the address registered in your account
- Updates on this page with the latest revision date
Your continued use of the moicity platform after the effective date of such changes is considered your acceptance of the latest version of this Privacy Policy.
Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, the moicity support team is ready to assist.
Live Chat
The fastest channel for privacy-related enquiries. Our team is online 24 hours a day, 7 days a week in Malay and English.
Support Email
Send us your written enquiry. Our email address: [email protected]
Response Time
We aim to respond to all privacy-related enquiries promptly. Formal data rights requests will be processed within a reasonable timeframe.
Play with Confidence at moicity
Your data is protected. Our platform is secure. Enjoy slots, live casino, blackjack, baccarat and sports in a fair and transparent environment.
This platform is for adult players aged 21 and above. Please play responsibly.