Responsible Gambling at moicity
moicity believes that online gaming should be enjoyable entertainment, not a burden. We provide self-control tools, mindful play guides, and full support to ensure your gaming experience always stays in check.
moicity's Commitment to Players
Six core pillars that shape moicity's responsible gambling approach — designed specifically for Malaysian players.
Adjustable Deposit Limits
Set daily, weekly or monthly deposit limits according to your means. Any change to lower a limit takes effect immediately, while increasing a limit requires a review period.
Play Time Limits
Decide how long you can play in each session. When the set time is almost up, the system will alert you so you stay aware and can make decisions with a clear head.
Temporary Session Break
If you feel you need a break, use the temporary account pause function. Break options are available for 24 hours, 72 hours or seven days — without needing to contact the support team.
Self-Exclusion
Choose to block yourself from accessing your moicity account for a longer period. Self-exclusion can be done through account settings or by contacting our customer support.
Promotional Content Control
You have the right to opt out of receiving any promotional communications from moicity at any time. This setting can be managed directly from your account profile page.
Unconditional Support
The moicity support team is available 24 hours a day, seven days a week in Bahasa Melayu and English. Contact us via live chat or email for any concerns.
moicity Self-Control Tools
Full control is in your hands as a player. moicity provides a set of tools that are easy to use directly from within your account — no need to wait for approval or contact anyone.
Deposit Limit
Control the maximum amount you deposit within a given time period. Useful for planning a realistic playing budget.
Loss Limit
Set the maximum loss amount you are willing to accept within a period. Once the limit is reached, the playing session will end automatically.
Time Limit
Choose a time limit for each playing session. A warning will be given when the limit is nearly reached so you always stay aware of how long you have been playing.
Self-Exclusion
Choose to block access to your account for a set period if you feel you need to take time away from the platform.
When Gambling Is No Longer Entertainment
Problem gambling can develop gradually without being noticed. Identifying early signs is the first step to getting help. If you recognise four or more of the following signs in yourself or someone you care about, consider speaking with a professional.
Spending more money than you can afford, including money meant for basic needs or bill payments.
Betting more to recover losses — a recurring pattern of chasing losses.
Difficulty stopping or reducing the time spent gambling even after intending to do so.
Lying to family members or friends about gambling activity or the amount of money spent.
Using gambling as a way to escape problems, stress, anxiety or other negative feelings.
Personal relationships, work performance or daily responsibilities starting to suffer because of gambling.
Feeling restless, irritable or uncomfortable when trying to cut down or stop gambling.
You Do Not Have to Face This Alone
There are various professional support resources that can help you or someone you care about get the guidance and assistance needed.
Ministry of Health Mental Health Helpline
The Ministry of Health Malaysia provides a dedicated line for mental health support. This service is available to all Malaysians who need initial guidance and advice.
Professional Counselling
Certified counsellors under the Malaysian Counselling Board can help address problem gambling through a structured and confidential approach. Sessions can be arranged through private clinics or government health centres.
Direct moicity Support
The moicity support team can help you activate self-exclusion, set account limits, or provide information on next steps. Contact us via live chat or email at [email protected] at any time.
- Set a fixed budget before playing and stick to that limit.
- Do not play when you are in an emotionally unstable state.
- Take regular breaks — avoid playing sessions that go on too long.
- Treat winnings as a bonus, not a steady source of income.
- Do not use gambling to solve financial problems.
moicity is a platform for adult players aged 21 and above only. The registration process requires strict age verification, including a check of identity card information (MyKad).
If you believe an underage person is using this platform, please contact our support team immediately.
Questions About Responsible Gambling
Enjoy moicity Entertainment With Full Control
moicity offers slots, live casino, blackjack, baccarat, roulette, sic bo and sports markets — all on one platform that puts player safety and responsibility first. Set your limits and play at your own pace.
For players aged 21 and above only. Please play responsibly.